The problem

Communication complaints cost West Midlands garages more customers than anything else.

67 mentions of poor communication, 62 of parts issues - the two biggest drivers of one-star reviews across 686 garages.

How the report fixes it

Where you rank against all 686 garages, on evidence not just stars - plus the five-step plan, starting with digitising estimates and approvals, the single biggest fix for disputed charges and missed callbacks.